TECHNICAL

  • Do you have a phone number I can contact?

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our customer service to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please email us your request. Our customer service email: support@tashells.com

  • Delayed order confirmation emails

Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team (support@tashells.com) so that we may ...

  • How can I unsubscribe from your emails/newsletters?

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team! :)

  • I’m not receiving any emails from tashells.

Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails. -Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘no-reply@tashells.com’ to your email address book. -Make sure you typed in the correct email address when you signed up with us. Our tea...

  • I'm having trouble signing into my account.

If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system. No worries! We can totally fix this!   -Double double check to see if you’re using the same email address and password you registered with. -If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password. ...

  • How do i close my account with tashells?

Oh no, we're sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!