ORDER ISSUES

  • My order shipped but I need to change the address.

So sorry for the issue! We ship the goods by post office, You can try updating your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

  • Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care team (support@tashells.com) with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

  • Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

  • Can I change the email address to my order?

Yes! Please email our Customer Care team (support@tashells.com) with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

  • Can I modify my order after I’ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

  • Can I cancel my order after I’ve placed it?

Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

  • I received a package, but it wasn’t my order.

We’re so sorry for the mix up with your order! Please email our Customer Care team (support@tashells.com) with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 30 days of delivery. We’ll get YOUR order sent out asap!  

  • I received the wrong item.

  We’re so sorry for the mix up with your order! Please email our Customer Care team (support@tashells.com) with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 30 days of delivery. We will get back to you asap!   **Discontinued items are not eligible for replacements and will be issued store credit for the amount paid.   

  • I am missing item(s) in my order.

Oh no! Please email our Customer Care team (support@tashells.com) within 30 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!   **Discontinued items are not eligible for replacements and will be issued store credit for the amount paid.   

  • I received broken item(s) in my order.

  Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 30 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap!   **Discontinued items are not eligible for replacements and will be issued store credit for the amount paid.   

  • I received my package and have a problem!

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our team, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team (support@tashells.com) within 30 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for o...